PRIVACY POLICY

Awaken & Reclaim Transformational Hypnotherapy
Last Updated: [Insert Date]

Awaken & Reclaim Transformational Hypnotherapy is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store, and disclose your personal information.

1. What Personal Information We Collect

We may collect personal information including:

• Your name
• Contact details such as email address and phone number
• Date of birth
• Emergency contact details
• Information you provide when booking sessions
• Health and wellbeing information relevant to hypnotherapy services
• Payment information
• Website usage information such as IP address and browser type

Health information is considered sensitive information under Australian law and will only be collected with your consent or as otherwise permitted by law.

2. How We Collect Your Information

We may collect personal information:

• When you complete intake forms
• When you book appointments
• During sessions
• When you contact us by email or phone
• Through our website via cookies or analytics tools

You may choose not to provide certain information, however this may limit our ability to provide services.

3. Why We Collect Your Information

We collect and use your personal information for the purposes of:

• Providing hypnotherapy services
• Assessing suitability and safety
• Maintaining clinical records
• Communicating with you about appointments
• Processing payments
• Complying with legal obligations
• Improving website functionality and security

We only collect information that is reasonably necessary to provide our services.

4. Storage and Security

Personal information is stored securely using reasonable administrative, technical, and physical safeguards.

Clinical records are retained for a minimum of seven years from the date of last contact, in accordance with Australian legal requirements.

While we take reasonable steps to protect your information, no data transmission over the internet can be guaranteed to be completely secure.

5. Disclosure of Information

We will not disclose your personal information except:

• With your consent
• Where required or permitted by law
• Where there is a serious and imminent threat to your safety or the safety of others
• To comply with court orders or lawful requests

We do not sell or trade your personal information.

6. Website and Cookies

When you visit our website, certain information may be collected automatically, such as IP address, browser type, and pages visited. This information is used for website functionality, security, and statistical purposes.

Cookies may be used to enhance your browsing experience. You can manage cookie preferences through your browser settings.

7. Access and Correction

You may request access to your personal information or request correction of inaccurate information by contacting us in writing.

Access will be provided in accordance with the Privacy Act 1988 (Cth). In certain circumstances, access may be limited where permitted by law.

8. Overseas Disclosure

Personal information may be stored or processed using secure third party service providers, including cloud storage or online booking platforms. Where such providers are located overseas, reasonable steps will be taken to ensure appropriate data protection safeguards are in place.

9. Contact

If you have any questions about this Privacy Policy or wish to make a privacy complaint, please contact:

Awaken & Reclaim Transformational Hypnotherapy
Email awakenandreclaim@gmail.com
Tasmania, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.